Frequently Asked Questions
- What happens if I need to reschedule?
Most events allow exchanges; as long as you call the box office before your performance begins. Events sold through Ticketmaster are ineligible for exchanges. A service fee will apply to all eligible exchanges.* If you are moving to a higher priced performance or section the difference in price will be owed at time of exchange.
*A $3 fee/ticket will be applied to Alliance, Symphony, and High exchanges. Subscribers to the Alliance, the Symphony, or Members of the High do not have to pay the exchange fee.
- What is my patron number?
Anyone who purchases advance tickets from the box office is given a unique patron number that is printed on the ticket (excluding Ticketmaster shows). The patron number allows the box office to maintain a record of tickets belonging to each patron. This allows for easy exchanges, creates a backup for lost tickets, and speeds up the process for future purchases.
- How much is the service fee?
For tickets > $25.99, a $6.00/ticket fee will be applied to Alliance Theatre and Atlanta Symphony Orchestra tickets purchased online or over the phone whether mailed or held at the box office.
Opting for tickets to be Print at Home will only incur a $5.00/ticket fee.
For tickets <$26.00, a $3.00/ticket fee will be applied to Alliance Theatre and Atlanta Symphony Orchestra tickets purchased online or over the phone whether mailed or held at the box office.
Opting for tickets to be Print at Home will only incur a $2.50/ticket fee.
There is no service fee on tickets purchased in person at the box office for Alliance Theatre, Atlanta Symphony and High Museum productions. All other events will incur the standard fee.
All Ticketmaster sales assess a $6.00/ticket fee.
High Museum Admission, lectures, and films sold by phone incur a $2.50/ticket fee.
- I bought parking, but there’s not enough time to mail my voucher. How will the garage know I paid for parking?
Don’t worry! Your name will be on a list with the parking attendant when you arrive
- Do you offer group discounts?
Group rates are available for parties of 10+. For Alliance Theatre group orders, please contact 404-733-4690. For Atlanta Symphony Orchestra group orders, please contact 404-733-4848.
- What are your hours?
The box office is open 12-6, Tuesday through Saturday, and 12-5 on Sundays, and remaining open until 8pm on show nights. The box office is closed on Mondays.
- Help! I lost my tickets! What do I do?
Simply provide the ticket agent with your order number, patron number, or the name in which the tickets were ordered, and the box office is able to reprint your tickets for a nominal fee.
- What happens if I arrive late?
For productions in the Alliance Stage and Symphony Hall, the ushers will do their best to seat latecomers at a point that will least disturb the other patrons and performers. Reserved seating is not guaranteed for late arrivals. There is no late seating for Hertz Stage performances. Unclaimed will call tickets will be given to the house manager for patrons arriving after the box office has closed.
- Where can I find a seating chart?
Seating charts can be found on both the Alliance Theatre and Atlanta Symphony Orchestra websites
- Can I bring food/drink into the theatre/hall?
Alliance Stage and Hertz Stage: Yes, if purchased onsite
Symphony Hall: Yes, if purchased onsite and it is a Pops! performance. No food or drink is allowed in the hall during a Classical performance.