Associate Director of Membership ( Regular/Full-Time)
STATUS: Regular, Full Time, Exempt
REPORTS TO: Director of Development
The Associate Director of Membership oversees the operation and administration of the Museum’s membership and guest relations with the responsibility for managing a 30,000 household program that generates $3.44M revenue through membership dues. This position supervises 6 full-time and temporary employees and works closely with the Museum’s senior staff, Board of Directors, and volunteers.
40% Campaign Management- Oversee development and execution of all membership campaigns including renewals, acquisition, annual fund, upgrade, and gift membership.
35% Analytics, Insights, and Reporting– Analyze data and report to key museum leadership. Develop offerings and collateral that advance the Museum’s vision and overall plan.
10% Event Planning and Management– Support the planning and execution of all member events.
10% Revenue and Expense Budget management– Responsible for revenue goal of $3.44M with expenses of $1M.
5% Wine Auction Support- Support the execution of the High Museum’s largest fundraising event.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Oversee all aspects of the Museum’s membership, annual fund, art partners, young professionals, and guest relations.
- Build and manage strategic and annual membership campaigns, staffing, and program plans. Work with senior leadership to set appropriate goals and targets for program growth and provide follow-up and analysis of strategies and goals.
- Create and manage acquisition, renewals, telemarketing, upgrades, and annual fund campaigns. Test new methods to maintain/grow membership.
- Create member research plan to assess member satisfaction and provide relevant insights to the organization.
- Evaluate membership benefits and program profitability for continued effectiveness. Refine and manage membership benefits fulfillment process.
- Work collaboratively with other departments to integrate programs/events and maximize value to members. Develop annual schedule of member events.
- Work with staff to prepare and distribute member email communications targeting special offers and events. Ensure proper language and offer is carried over from other direct mail campaigns.
- Responsible for overseeing departmental budget of $1,000,000 annually. Provide weekly reports to senior leaders.
OTHER SKILLS AND ABILITIES:
- Demonstrated success in planning and directing a goal-driven, results oriented environment.
- Excellent managerial skills and ability to motivate and create enthusiasm among a team.
- Experience in using fundraising software for prospect and contact management strongly preferred. Familiarity with Tessitura a plus.
- Experience in soliciting and closing gifts is required. Five years or more is desired, with a minimum of three years strongly suggested.
- High level of self direction, self motivation, and ability to set priorities.
- Willingness to staff evening and weekend events as needed.
EXPERIENCE AND EDUCATION:
- 6+ years experience with membership programs. 3+ years management experience required.
- College degree required. Advanced degree a plus
ABOUT THE ORGANIZATION
The High Museum of Art, founded in 1905 as the Atlanta Art Association, is the leading art museum in the Southeastern United States. With over 15,000 works of art in its permanent collection, the High Museum of Art has an extensive anthology of 19th– and 20th-century American art; significant holdings of European paintings and decorative art; a growing collection of African American art; and burgeoning collections of modern and contemporary art, photography and African art. The High is also dedicated to supporting and collecting works by Southern artists and is distinguished as the only major museum in North America to have a curatorial department specifically devoted to the field of folk and self-taught art. The High’s Media Arts department produces acclaimed annual film series and festivals of foreign, independent and classic cinema. In November 2005, the High opened three new buildings by architect Renzo Piano that more than doubled the Museum’s size, creating a vibrant “village for the arts” at the Woodruff Arts Center in Midtown Atlanta. For more information about the High, please visit www.High.org.