Development Manager, Operations (Regular/Full-time)

Job Division: Atlanta Symphony Orchestra

Department: Development
Reports To: Vice President of Development
FLSA: Non-Exempt
Employment Status: Regular/Full-time

Reporting to and working in close collaboration with the Vice President of Development and the Individual Giving team, the Development Manager has at least two years of Development and/or office experience. This position will support the Development office in their work to secure key gifts. The Development Manager will execute the Development office’s day to day operations.

• Monday-Friday, 9 a.m. – 5 p.m. with evenings and weekends as needed.

• Process the organization’s mail, sort and gather all philanthropic contributions. Fill out GPS forms.
• Manage the ASO Acknowledgments process and the personalization of acknowledgement letters. Print and deliver for signature.
• Assist with campaign solicitations, including data manipulation, mail merging, personalization, printing and stuffing mailings.
• Oversee donor honor roll and symphony wall data requests, updates and approval processes, and donor benefit fulfillment.
• Monitor and track pledge receivables.
• Provide support for the Board campaign and solicitation/visit follow up.
• Assist with all events and Robert Shaw Room management.
• Assist with Gala preparation as needed
• Development expense budget tracking
• Maintain and update the Board of Directors Manual
• Handle day to day donor needs and questions
• Work with development team in providing service to individual and foundation donors
• General Support for VP of Development and Department

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
• Bachelor’s Degree required
• Minimum office experience, at least 2 years of development experience preferred
• Experience working with donors and donations preferred
• Proficiency in Microsoft Word, Excel and PowerPoint Database management experience – Tessitura preferred
• Strong project management skills required
• Donor centered approach and commitment to outstanding customer service

Skills and Abilities:
• A self-starter with high initiative
• Highly adaptable to change with a positive disposition.
• Project management and planning skills with ability to multi-task
• Troubleshooting/problem solving skills
• Able to work effectively in a collaborative, team environment; while assisting others
• Outstanding writing and verbal communication skills
• Extraordinary interpersonal skills and professional business etiquette
• Extraordinary attention to detail and organizational skills
• Strong analytical and data-management skills
• Donor centered approach and commitment to outstanding customer service
• Must be able to provide outstanding customer service with a donor center approach.

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed.
• The noise level in the work environment is usually moderate.