The Woodruff Arts Center  
Alliance Theatre Atlanta Symphony Orchestra High Museum of Art

Development Operations Associate ( Regular/Full Time)

Job Division: Atlanta Symphony Orchestra

Department:Development

Reports To:  Manager of Development Operations

FLSA:  Non-Exempt

Employment Status:  Regular/ Full Time

POSITION SUMMARY: 

The Development Operations Associate is responsible for supporting Development Operations by consistently maintaining all data integrity; entering, tracking, and acknowledging all gifts in a timely and precise manner; assisting with donor reports and profiles; and general support to the Development team as needed.

Work Schedule:

  • Monday – Friday 9am – 5pm
  • Ability to work evenings and weekends occasionally upon request.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Manage the daily flow of information related to donor records, account information, gift entry, acknowledgments, reports, etc. as a part of the departmental fundraising activities including:

Daily Operational Support – Process, track, and acknowledge all gifts in a timely manner

  • Gift entry and tracking
  • Creating/sending/tracking acknowledgments
  • Customer support for gift questions

Ongoing Data Maintenance – Adhere to organizational standard to ensure data integrity and maintain Data on a continual basis.

  • Updating all donor information in the Tessitura database including addresses, attributes, birth dates, phone numbers, death verifications, etc.
  • Ensure the integrity of the database by following established protocols and procedures for data entry and storage. Merging duplicate accounts, relationships and contact updates as necessary
  • Data projects – “smaller” data and/or research projects that do not hinder the day to day processes that need to happen in a timely manner

Donor Recognition Assistance

  • Verify recognition listings for Individual Giving donors, oversee donor honor roll and symphony wall data requests,
  • Assist in preparation and mailings of benefit fulfillment pieces.
  • Performs other tasks as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and Experience:

  • Associate degree required.  Bachelor’s Degree preferred. 
  • Strong organizational and administrative skills with exceptional attention to detail
  • Demonstrated, above-average proficiency in computer software programs, with emphasis on the Microsoft Office products, and database systems.  Ability to learn Tessitura fundraising database software

Skills and Abilities:

  • Strong customer service, organizational and administrative skills.
  • Excellent interpersonal and communication skills (written and verbal).
  • Strong attention to detail with exceptional accuracy.
  • Demonstrated, above-average proficiency in computer software programs, with emphasis on the Microsoft Office products, and database systems. Familiarity with Tessitura and MailChimp a plus.
  • Ability to work evenings and weekends occasionally upon request.

Physical Demands/Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed.
  • The noise level in the work environment is usually moderate.
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