Director of Information Technology (Regular/Full-time)
Department: Information Technology
Reports To: Executive Vice President of Administration
Employment Status: Regular/Full-time
The Director of Information Technology will report to the Executive Vice President of Administration and will oversee the development, delivery and management of Information Technology Services across the entire organization. The position is responsible for all aspects of Software & Application Life Cycle Management, Technology Infrastructure, Information Security, Technology Asset Management, Vendor Management and Help Desk Support. This role requires development of enterprise-wide standardization and processes while being highly-collaborative with the Arts Partners (Atlanta Symphony Orchestra, Alliance Theater, High Museum of Art) on select customizable needs.
• Monday – Friday, 9:00am – 5:00pm. Some weekends & extended hours required as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Technology Architecture. Directs and oversees the overall technological components of the department, including application infrastructure, network infrastructure, hardware components & security control.
• People Management. Evaluates and develops the overall organizational design for the department, including the use of outsourced services. Responsible for all aspects of talent management, including recruitment, training, performance management & coaching, and team development.
• Vendor Management. Develops and maintains relationships with technology vendors and service providers, and oversees product evaluations, contracts, effectiveness & delivery of services, and invoice management.
• Policies & Procedures. Develops & oversees all policies & procedures, including information security, change control, auditing, backups & compliance.
• Financial Management. Oversees and manages budget development & performance, personnel productivity, and overall use of resources.
• Monitoring & Reporting. Develops, monitors and reports out on key performance indicators that demonstrates a high-functioning department & is patron-focused.
• Governance. Structures and oversees the Technology Operations Committee, which serves as the governance body for IT-related strategy and decisions.
• Solutioning. Supports the development and/or evaluation of technology solutions for the Arts Partners while balancing the benefits of standardization.
• Security Risk Assessment & Disaster Recovery. Develops and tests disaster recovery and business continuity plans to mitigate and manage IT-associated risk
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
• Bachelor’s degree with a concentration in Computer Science, Information Systems, or a related field from a four-year accredited college or university is required.
• Minimum of 10 years’ experience including 5 years managerial experience is required.
• Must have experience leading an information technology department in a like-sized organization, preferably within the non-profit space.
• Proficient with MS products, such as Word, Excel, PowerPoint and Outlook.
Skills and Abilities:
• Strong leadership skills and ability to build a collaborative, service-oriented team in an entrepreneurial environment.
• Strong relationship development skills and the ability to maintain effective relationships with senior management, Arts Partners, & vendors.
• Ability to communicate with all departments and to create a high-functioning, innovative and collaborative staff work environment.
• Detail oriented w/strong project management, organizational and planning skills.
• Strong analytical, critical thinking and problem-solving skills to identify problems and develop innovative solutions.
• Ability to multi-task, prioritize and work effectively in a fast-paced, constantly evolving work environment.
• Excellent verbal and written communication skills.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed.
• The noise level in the work environment is usually moderate.