House Manager (Temporary/Part-time)
The Alliance Theatre is committed to equity, diversity, and inclusion in all areas of our work, including play selection, casting, marketing and public relations efforts, education programs, recruitment of staff and volunteers, and the composition of the Board of Directors.
The Alliance Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. Members of underrepresented groups are encouraged to apply.
The Part-Time House Manager is quick on their feet, calm under pressure, flexible, and a team player. Before, during, and after a show, the theater can be a fast-paced environment with 600+ audience members coming through the doors. The Part-Time House Manager must be able to manage a team of volunteer ushers, work with stage management and multi-task, all with a professional courtesy. The Part-Time House Manager should have exceptional customer service skills and a desire to go above and beyond to ensure an optimal patron experience.
- Part-Time, Seasonal
- Typically, Tuesday-Sunday, with some Mondays, and evenings and weekends required as needed
- Must be able to work 2-3 performance shifts per week during the run of the show.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Arrive at theater approximately 2 hours prior to performance. Assess cleanliness and any maintenance issues of theater and lobby area.
- Must be able to conduct pre show orientation to volunteer ushers,
- Coordinate with Stage Manager on any special events associated with the performance and opening the house. Manage entrance of audience to theater. Assist ushers as necessary. Greet all patrons. Respond to patron requests (i.e., sound issues, temperature control, seating requests). Address issues with proper department (maintenance, security, production, or Stage Manager).
- Assist with ticketing/seating issues. Coordinate with box office to solve problems appropriately.
- Coordinate with Group Sales, Community Engagement and WAC Special Events on any special groups, receptions or events associated with the performance.
- Return house to Stage Management for performance. Report any necessary delays to SM (i.e., parking or ticketing dilemmas).
- Manage late seating. Inform late patrons of policy and coordinate with ushers the seating of patrons as appropriate to policy.
- Run Tessitura Performance Attendance report and merge into House Manager Report.
- Deal with any performance problems as necessary (cameras, crying/noisy children, ill patrons)
- Manage the exit and entrance of audience at Intermission and exit of audience at conclusion of performance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- High School diploma and relevant experience in the Performing Arts field.
- Preference for candidates with a background in theater and/or customer service.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Reliable transportation required.
Skills and Abilities:
- Strong oral and written communications skills are essential.
- Ability to handle and balance many responsibilities in a calm and efficient manner.
- High level of self-direction, self-motivation and ability to set priorities.
- Can work effectively as both a team player and as a team leader
- Ability to solve practical problems with minimal supervision.
Physical Demands/Work Environment:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 30 pounds) is needed.
- The noise level in the work environment is usually moderate.